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Dispatch Center & Using 9-1-1


It is the Middleton Police Department's policy that you should call whenever you see or hear anything that makes you feel uneasy or if you believe you have discovered a crime.  Incidents ranging from a crime in progress, to a suspicious person, to an open door, can and should be reported as soon as possible. The Police Department is always staffed with Police Officers and Dispatchers 24-hours a day, 7 days a week, all year long.

In order to help serve the public, the Communications Center asks that you use 9-1-1 when there is an immediate risk to life or property.  Some examples of times when it is appropriate to dial 9-1-1 are:

      Any medical or fire emergency

      In progress or just occurred crimes

      Any crime involving weapons (guns, knives, clubs)

      Domestic violence, in-progress or threatened

      Any vehicle accident involving injuries

      Anytime a suspect is still in or near the area


For everyone: An informed caller is 9-1-1’s best caller. It’s important that you know how to help 9-1-1 help you. In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference....READ MORE...

For kids: In an emergency, the best thing that you can do is tell your parents, a teacher, or another adult you trust right away. But if no one is around you may have to call someone else for help. Here is what you need to know about where to find help and how you can make sure it gets to you FAST...READ MORE...

For teens: An informed caller is 9-1-1’s best caller. It’s important that you know how to help 9-1-1 help you. In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference...READ MORE...

For parents: There are many things a parent can do to ensure their family’s safety. Adequately preparing your home and teaching children how to use 9-1-1 properly from an early age may one day save a life. If you are unsure where to begin, here are a few of the key things you can do and messages you can relay to youngsters to ensure that your household is prepared should a call for help ever have to be made...READ MORE...

When you call 9-1-1:

To help the dispatcher get your call and to provide the responding officer with the information they need, everyone is asked a standard set of questions.  Your dispatcher will need to know:

1:  Location of the problem.  Even though your landline telephone number and address should be shown on the 911 data screen when you call, we will need to confirm that the address is correct.  Also you may be calling from a location that is different from the address that you are calling about.  BE SURE TO GIVE YOUR TELEPHONE NUMBER AND EXTENSION TO THE DISPATCHER.

Important Note:  If you are calling 9-1-1 from a cellular phone, your call may be routed to the Dane County Communications Center.  You must advise the Dane County Communications Dispatcher of your location and the type of emergency so that your call may be re-routed to the proper 9-1-1 agency.

2:  Type of problem.  The Dispatcher will need to know if you are reporting an emergency or something that is not an emergency.  You will be asked for the basic description of what occurred and, if applicable:

  • When the incident happened

  • A description of the suspect, including clothing

  • Whether a weapon was involved and, if so, what type

  • A description and direction of travel of a vehicle if one was involved








3:  Give the Dispatcher all of the information available to you.  Do not leave out information because you don't think that it is important.  The more we know about an incident, the more effective we can be in helping you.

4:  If you call 9-1-1 by mistake DO NOT HANG UP!  Tell the dispatcher that you called by mistake and that you do not have an emergency.  Most of the time the Dispatcher will send an officer to your address just to make sure everything is okay.  Any time a Dispatcher receives a 9-1-1 "hang up," the caller must be contacted to be sure that no actual emergency exists.

5:  If a person does not speak English the 9-1-1 system allows calls to be transferred to an interpreter who can translate many different languages.

6:  If a person is using a Telecommunications Device for the Deaf(TDD) the phone number for the TDD Equipment is (608)824-7300, this call will be handled with the TDD Equipment.   If you do call 9-1-1, the TDD Equipment will also be used so that you may communicate with a Dispatcher.   The Dispatcher will require the same information as listed in 1 through 4 above.

If you are calling to report a crime that has already occurred, or to ask a question, please call the Non-Emergency number of (608) 824-7300.  This direct number to the dispatch center is available 24 hours a day to handle calls for the Police Department, Fire Department and Emergency Medical Services. 



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